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Apply Now For The Leawood Service Manager Position!
Are you an outdoor enthusiast? Passionate about seeking adventure? Do you want to surround yourself with people who love what you love? ERIK’S Bike Board and Ski is the place for you!
Apply Now For The Leawood Service Manager Position!
ERIK’S staffers take care of each and every customer on a personal level. Providing a personalized shopping experience helps with what the customer needs to make their passions and adventures come to life! Whether it’s getting on that perfect bike, fitted for that rad snowboard or finding the perfect gear that suits their needs, ERIK’S is there for you!
Our Teams go above and beyond to make shopping at ERIK’S a great experience. ERIK’S wants people with outstanding people skills, high-energy, the ability to problem solve, proven management and staff development skills, market expertise, as well as the ability and willingness to strive in a High-Performance environment.
Apply Now For The Leawood Service Manager Position!
ERIK’S has a fantastic employee purchase program, we have long-term growth opportunities, competitive wages and a comprehensive insurance package that includes: Medical, Dental, Short/Long Term Disability, Life, and 401(k).
Ready to start your new adventure? APPLY NOW!
Apply Now For The Leawood Service Manager Position!
Summary
The Store Manager is responsible for monitoring day-to-day operations of an Erik’s Bike Shop retail store. This position requires strong leadership skills to train, supervise and lead sales and service staff in providing exceptional and knowledgeable customer service while driving towards the store’s performance goals.
Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to:
Driving Store Performance
Demonstrate and motivate staff to exceed customer expectations and drive sales performance to the highest level.
Ensure the store is properly merchandised to plan and present a clean and welcoming appearance.
Promote Erik’s mission, values, and standards.
Managing Store Operations
Must be available for the coverage of all store hours in the scope of normal business and emergencies at all times, with the exception of approved paid time off.
Implement and monitor store objectives and budget.
Schedule and maintain appropriate staffing levels.
Ensure store policies and procedures are adhered to and operations are efficient and safe.
Administration of store operational procedures.
Create and maintain relationships with all Erik’s staff and vendors.
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Developing Staff
Encourage staff to engage and create a positive atmosphere for Erik’s customers and employees.
Continually coach staff to improve customer service and sales.
Works closely with Erik’s Training Department to develop solutions for individual needs.
Partner with the Human Resources Manager on employee reviews and performance concerns.
Assist the Regional Manager in identifying and developing future Managers, Assistant Managers, and Service Managers.
Position Requirements
Experience
Three years of retail management experience or a successful track record as an Erik’s store Assistant Manager.
Skills
Exceptional interpersonal and relationship building skills, coupled with strong written and verbal communication skills.
Strong customer service focus.
Ability to manage, inspire and lead a team.
Solid understanding of retail merchandising and selling skills.
Knowledge of computers and technology.
Excellent organizational and time management skills.
Dedication to get the job done.
Working Conditions
Ability to be mobile on the sales floor for extended periods of time.
Ability to lift up to 50 lbs while utilizing appropriate equipment and safety techniques.
Apply Now For The Leawood Service Manager Position!