Job Title Retail Store Manager
Job Summary
Directly supervises and coordinates activities of Store Associates in the operational department. Works with DOO and EC with B2B sales development. Social Media assistance
General Accountabilities
· Resolves customer complaints regarding sales and service transactions
· Special projects as assigned
· B2B Sales Development
· Inventory Management
· Financial Health and goal attainment
· People management and leadership
· Customer Experience and initiatives
· Operational compliance, efficiency, and protocols.
· Monitors customer preferences to determine focus of sales efforts.
· Reviews operational records and reports to project sales and determine profitability.
· Merchandising oversight and execution.
· Responsible for attaining Financial Goals.
· Represents company at trade association meetings to promote products.
· Plans and directs staffing, training, and performance evaluations to develop and control sales and service programs as directed.
· Advises customers on types of and purchase needs.
· Assistant with new hire training and staff re-training
· Help facilitate monthly staff meetings.
· The company reserves the right to add or change duties at any time.
Job Qualifications
· Education: Associate's degree or equivalent
· Experience: 3-5 years of related experiences
· Must be bi-lingual
Skills
· Excellent verbal and written communication
· Service orientation
· Coordination
· Active listening
· Monitoring
· Management of personnel resources
Supervisory Responsibilities
Cover any shifts for employee call-ins as needed.
Attend meetings as proxy for Director
Train all new employees on proper operational procedures
Follow and execute all operational procedures properly
Stay abreast of all training requirements and updates as needed
