Vacancy expired!
Hello! I am recruiting for a great company located in Kansas City. I work here - it's the real deal. The only reason I'm not mentioning the company name is because I'm after the generous referral bonus :-) This is a great chance to get your foot in the IT door so please hit REPLY if you are technically inclined at all and I'll trade information with you. Thanks!
Overview
Are you hungry to succeed and accelerate your career growth? Do you have what it takes to earn over $35,000 per year in your starting position with us? It is all within your reach – assuming you have great customer service, determined to thrive and empathetic. You got this!
Our mission is to create an environment where people thrive based on core values of Excellence, Accountability, Integrity and Grace. In short, we believe if we live by our core values and pay our people a premium, we will maintain our incredible culture as we attract and retain the best people. Those with a desire to serve, to problem-solve and to contribute with a sense of urgency, quality and collaboration will find us a unique and inviting workplace. We have grown globally from 0 to 800 employees in 3 years - creating a host of career opportunities for our people to thrive!
We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. We are also currently in a fully remote work environment that will potentially save you money on commute and provide the equipment you need for success - including a computer and dual monitors.
As a technical support representative, you will be responsible for identifying customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Responsibilities
·Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
·Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.
·Educate the customer’s support options and steps being taken to resolve the issue.
·Ensures to provide first call resolution with confidentiality to customers concern and properly set expectations while utilizing available resources.
·Managing, installing, uninstalling, application programs and software
·Experience with the following devices: Personal computer (PC) or Apple Mac computer, Smartphones, Digital Music Players, Tablets Music downloading and organizing
·Understanding of internet concepts and features
·Navigation to web addresses
·Internet security, secured connection - SSL
·Manage usernames and passwords for multiple sites
·Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
·Email application functionality including Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)
·Ability to organize email, maintains folders, manages attachments and downloads.
In addition to the basic qualifications:
·Ability to work from home in a quiet environment free of background noise and interruption
·Knowledge of computer technology and computer operating systems
·Basic computer navigation and technical skills
·Advanced problem-solving skills
·Ability to multi-task
·Preferably with 6 months customer service experience in a call center environment
·Typing speed of 30 wpm
·Internet access at home with 50 mbps or more
·Must be willing to go through pre-employment background and drug screening
STAY SAFE. STAY HOME. To ensure safety of our employees, applicants, clients and visitors during the Corona virus Pandemic, the entire Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.
Company Description
We are a new kind of performance-based outsourcing firm. We're problem solvers and difference makers. We're doers and thinkers. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things!
We solve urgent business problems by leveraging the best people, process, and technology to develop and implement full-service, multi-channel solutions to increase customer lifetime value and reduce acquisition costs for large companies around the world.
We are looking for individuals that reflect our core values of Integrity, Excellence, Accountability, and Grace.
