DescriptionFIND OUT WHAT IT IS LIKE TO BE A PART OF HALLMARK SUPPLY CHAIN (https://dvfhg2ep2o4ho.cloudfront.net/Supply+Chain+Sense+of+PurposeFinal+(1).mp4) Operations Lead - CSGIN THIS ROLE YOU WILL:The CSG (Corporate Store Group) Fulfillment Operations Lead is responsible for inventory and fulfillment of product for Hallmark’s corporately owned stores at the Liberty Distribution Center. CSG Fulfillment Operations Lead helps oversee and direct the flow of products through the many levels of inventory control and distributes weekly and monthly inventory and fulfillment reports. The incumbent helps oversee Hallmark employees that will receive, fulfill and ship CSG orders (with additional agency employees added during peaks), oversees the scheduling and assignment of work, and verifies that production, serviceability, cost, and quality standards are met. Ensures good housekeeping practices and positive employee relations are maintained, and that safety regulations are followed. Provides the customer with the right product at the right time within the cost target.The Operations Lead works directly with Operations Supervisors and serves as first line of support for operational issues. The Operations Lead makes decisions relative to execution and pacing, staffing and department effectiveness. The incumbent possesses knowledge of all operational functions of the department.The Operations Lead engages professionally and always maintains confidentiality. The Lead positively influences employee engagement and serves as a role model for Hallmark cultural expectations. As required by all employees the Lead will engage with all Hallmark employees with respect and dignity and values diversity and inclusion in the workplace.Teamwork, collaboration, and flexibility, along with LEAN principles of problem solving and elimination of waste are expectations of the position. Additionally, every employee is responsible for their personal safety, as well as the safety of others. Adherence to established safety policies and procedures, along with the reporting of all injuries and unsafe conditions within the facility are also requirements of this position. Business needs of the department may require additions or changes to the duties of this position.Responsibilities: (Dark store and Amazon direct fulfillment)
This position is responsible for the operations area (Receiving and Inventory) at the CSG Distribution Center with an emphasis in Inventory.
Assist in the development of a Vendor compliance program and database. Identify and notify Buying staff of these violations for effective vendor management.
Continuous Improvement: Actively identify, formally develop, and implement ideas and concepts to improve the operations area (Inventory and Receiving). Improvements should consist of but not be limited to increasing efficiencies, increasing accuracy, and simplifying processes.
Coordinate the distribution of products flowing through the DC taking into consideration product flow timetables, seasons, holidays and special promotions.
Compile and analyze Logistic and Inventory reports to identify any process improvements.
Compile reports to track and improve upon fulfillment costs.
Meets or exceeds departmental objectives by communicating job expectations; planning, monitoring, and appraising job results.
Assigns work duties to personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; identifying and resolving problems; reporting results of the area.
Demonstrates strong technical knowledge and is regarded as Subject Matter Expert (SME). Is seen as a credible source of information and is sought out for this expertise.
BASIC QUALIFICATIONSThe following is required to be considered for this role:
High School diploma, GED, or equivalent
Ability to constantly stand, walk, push/pull, and reach above shoulder level
Ability to push, pull, lift, and carry up to 30 pounds constantly, up to 40 pounds frequently, and up to 60 pounds occasionally
Proficient in all Carefree Caves department processes
Must be able to pass a 2010 version of Microsoft Excel testing as part of the interview process (only passing scores in SkillCheck will be considered).
If you are selected for an interview, you will be contacted by a HR representative to schedule your testing within 5-days of receipt of the notification. Tests must be completed and passed prior to interview. Internal candidates with test scores on file dated April 16, 2019 or before MUST retake all Microsoft and typing tests once selected for an interview.PREFERRED QUALIFICATIONSYour resume and application will stand out if you have:
Associate degree (2-yr program) or bachelor’s degree (BS, BA) or equivalent
Proficient computer skills
Demonstrated Team Leadership ability
Effective teamwork behavior
Ability to maintain a PIV license
Ability to complete ladder training
Flexibility-Able to work in a variety of different conditions.
Basic mathematical skills
Ability to problem-solve and utilize structured problem-solving methodologies.
Systems knowledge appropriate to the functional area.
Ability to follow instructions and prioritize tasks
Conflict resolution experience
Effective written and oral skills
Must be willing & able to facilitate group meetings
Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.ADDITIONAL DETAILS
Will be required to complete required overtime
Relocation will not be provided.
May be required to work at other distribution outside facilities
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
