Position: Assistant General ManagerLocation: Missoula, MTCOMPLEX HOTEL MANAGER The Complex Hotel Manager is responsible for working directly with the hotel’s Management Team. The Complex Hotel Manager in this role will oversee the operation of the room and F&B departments of the hotel, while maintaining close relationships with the Engineering and Sales & Marketing teams. The position must effectively manage all activities of the property to ensure all goals and expectations related to revenue, service, and quality are achieved.Oversee Hotel Operations Other managers and supervisors will report to you either directly or indirectly and it is your job to know how to deliver a safe and guest centric environment, a positive employee experience and a bottom line that meets or exceeds expectations. Walk the Talk walk those parts of the hotel you are in charge of every day. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. Talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you. Be a Finance Guru set your departments' standards, policies and procedures and then keep a pulse on operational and financial performance. Actively participate in the budget process. Be proactive vs. simply reactive to ensure you areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience. Be a Visionary let your passion for your hotel inspire your staff so they work as a great team of individuals dedicated to do their best. Be the Manager on Duty taking charge of the property when required and training your team especially third shift to step into that role as needed.
