The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborating with the customer success team, the Product Success Manager monitors system health, delivers customer programs, and facilitates communication between customers and product teams. As a techno-functional expert, you will engage with various stakeholders to advocate for customers' needs. Ideal candidates possess domain expertise, enterprise project management experience, technical proficiency, and strong customer management skills.What You'll Do:Achieve customer success outcomes including higher customer product adoption, customer satisfaction, and overall customer health scoresWork closely with CSMs to jointly define customer expected outcomes and ensure that they have realized value from the solutionAccurately document new and existing feature/functionality as a reference for customers and the CS TeamProactively manage each customer's Wdesk environment through their intimate knowledge of the product roadmap and understanding of stakeholders' testing, reporting, and analytical needs.Responsible for the technical health and wellbeing of their customersOwns the communication channel from product to customer successAssists in strategy and execution of feature releasesTrain the Customer Success team on the benefits of new product releasesInfluence product development strategy by advocating on behalf of customersSupport customers post-onboarding and work cross-functionally with our sales, support, services and partner teams for successful deploymentWhat You'll Need:Minimum QualificationsFluency in Spanish and English is required4+ years of experience in customer-facing roles such as Customer Success, Product Manager, Solution Architect, and/or IT, Management, or Finance ConsultantBachelor's DegreeAn advanced degree will be considered in lieu of experiencePreferred QualificationsExperience supporting a SaaS product preferredExperience with Database systems preferredKnowledge of connected data ecosystems and connected reporting workflowsPassionate about customer success and tenacious at driving long-term customer valueHighly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcome and value realizationExcellent verbal and written communication skills, including the ability to chair sessions and host webinarsRemote - Ready ExcellenceMust be able to travel up to 10% annuallyReliable internet access for any period of time working remotely, not in a Workiva officeHow You'll Be RewardedSalary range in the US: $69,000.00 - $117,000.00 A discretionary bonus typically paid annually Restricted Stock Units granted at time of hire 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Where You'll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.At Workiva, you'll enjoyFantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.Learn more about life at Workiva: Learn more about benefits: We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email .Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-JW1Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
