Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title and SummaryClient Communications SpecialistWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.OVERVIEWThe Open Banking Product Operations, Delivery, Compliance, and PMO organization is searching for a Communications Specialist to deliver and oversee an operational communications program. The candidate will work closely with various internal departments to coordinate and deliver an effective content flow that informs, engages, and delights Open Banking customers, in order to build loyalty and strengthen customer relationships.THE ROLECentral Point of Contact: Manage and coordinate U.S. Open Banking client communicationsOversee intake process, previews, and approvals before deliveryMaintain and update standard communication templatesArchive previous communications regularlyCollaboration: Work with sales, product, and delivery teams to create educational content addressing customer needsEffectiveness Measurement: Regularly measure communication effectiveness, including volume, frequency, and client actionsCustomer Feedback: Use communications to gather ongoing customer satisfaction feedbackReporting: Share metrics and reports with leadership and key stakeholdersSupport: Assist in updating customer lists by providing undeliverable message metrics to sales and customer success teamsGlobal Scaling: Aim to expand the U.S. framework to support global Open Banking communicationsAd-hoc Projects: Participate in various projects within Open Banking to create valueALL ABOUT YOUExcellent written and verbal communication skillsStrong editing and prooing abilitiesProficiency in using technology and content management systemsAbility to manage multiple projects and meet deadlinesStrong organizational and time management skillsCreating thinking and problem-solving skillsHigh level of professionalism and confidentialityStrong interpersonal skills and the ability to work effectively with diverse teamsProactive, self-motivated, and detail-orientedAbility to adapt to changing priorities and work in a fast-paced environmentCorporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
