Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title and SummaryManger, Product Experience DesignWe are looking for a Manager, Product Experience Design to join the PX team working exclusively on the Mastercard Settings product team. If you're excited to be part of a winning and innovative team of designers working on cutting edge digital products, Mastercard is a great place to grow your career. Join us and help create new experiences that shape the future of payments and financial services at a global scale.Your Role at the Company:
Identifying critical moments and opportunities across end-to-end product journeys that will better address customer needs and differentiate experiences
Facilitating stakeholders’ understanding of the journey and collaborating with the team to identify which product or feature-level opportunities yield the biggest customer impact
Leveraging product data and market research to identify opportunities for both new products and existing feature improvements
Defining the right problems to solve through ongoing research in partnership with the Research and Product Management teams
Ensuring that design concepts fully explore multiple options and that appropriate testing is conducted to determine the best solution
Guiding the team in the creation of the product vision, providing an expansive perspective and influencing stakeholder decisions through hypothesis testing and competitive research
Crafting engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content and visual design
Creating experience prototypes to evaluate product and end-customer assumption
Your Qualifications & Expertise:Demonstrated experience in creating and implementing UX and visual design for desktop and mobile devices You are an experienced designer, who carefully considers how the customer will interact with the product, from the overall journey level right down to the smallest details Proficient with design programs such as Sketch, Figma, InVision, Mural, Adobe Suite and other leading design tools and applications You create impactful, desirable and usable experiences and have a proven ability to apply and balance core design elements - typography, space, colour, hierarchy, navigation, photography, illustration and iconography You have previously worked on complex projects in large business settings Basic understanding of HTML, CSS and comparable languages or experience working with developers Ability to work effectively in a collaborative environment to create top-performing design solutions Careful consideration of how the customer will interact with the product, from the overall journey level down to the smallest details Design Thinking skills that demonstrate success in bringing products to market Show a strong awareness of common interaction patterns and know when and how to apply Professional written and interpersonal skills when communicating with customers Ability to prioritize and manage several milestones and projects efficiently A critical thinker who questions the status quo and strives for improvement Experience creating storyboards, wireframes, and visual designsMastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
