JOB OVERVIEW:The purpose of this position is to oversee monetary transactions and provide general clerical support for the Department: This position also assists taxpayers and reports to the Clerical Supervisor II.RESPONSIBILITIES:
Answers telephone inquiries from taxpayers and provides and records information as appropriate.
Greets and assists taxpayers face to face at the window.
Collects and records tax payments from taxpayers and records actions taken.
Issues documents (Statements, Receipts, Duplicates, Certificates of Non-Assessment.) to customers according to guidelines.
Pays AR Box and OPC.
Verifies tax information from Department of Revenue website to start process for plate revocation.
Balances cash drawer daily.
Assists customers with on-line or phone payments.
Verifies all information obtained to ensure accuracy, and makes necessary changes as needed according to guidelines.
Contacts taxpayers by phone/letter when payments are incorrect, or payment is insufficient.
Contacts delinquent taxpayers, or their representatives by phone/letter, to establish payment arrangements or advise of litigation.
Enters address corrections per direction of the taxpayer/ post office and notifies Assessors Office of Processes incoming mail and determines what type of special handling must be done.
Processes receipts for special mailing due to volume on leasing and loan companies etc.
Researches to locate new addresses for returned mail. Codes and files returned mail.
Sorts and mails receipts daily.
Researches and prints from micro-film information that is not on our current online system.
Performs data entry into collection system, spreadsheet, and word processing files. Creates spreadsheets using formulas for computations, tracks and compiles actions and follows up as needed.
Prepares standardized form letters and files correspondence.
Inputs information from legal paper into our Collector's system on foreclosure sales.
Researches businesses on the Secretary of State's website to find contact information.
Checks Case Net for probate cases and performs appropriate follow-up.
Assists with the daily balance by verifying bank receipts against the daily balance reports and filing.
Provides support to Part Time and other accounting clerks as needed.
Provides support or assistance in scanning and balancing batch payments.
Assists in maintenance of equipment and supplies. Changes ribbons, toners and/ or forms on equipment.
Refills paper supply as needed.
Distributes mail to co-workers and departments.
Helps in preparation of mailing of bills.
Stuffs envelopes, verifies and tracks information, organizes files and data, makes copies, files, sends e-mails, researches computer records and websites.
REQUIREMENTS:
Education
General/technical high school diploma or GED equivalent
Job Experience
1-3 years of experience
Clerical, accounting, record keeping, or bookkeeping experience.
[Knowledge, skills and abilities ]{fr-original-=""}
Knowledge and working skill with data entry and inquiry in online system, spreadsheets, and data base is desired.
Ability to interact effectively and courteously with co-workers and the general public.
Employment is contingent on successfully completing a full criminal background check.
Requires successful completion of on-site computerized clerical skills testing as follows:
Math - 80%
Data Entry - 4800 KSPH
Customer Service - 80%
Microsoft Word - 50%
Microsoft Excel - 50%
Please call the Human Resources Office at 636-949-7320 to schedule on-site clerical testing.
BENEFITS:This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Li e, Disability, Retirement, and Tuition Assistance programs.
