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Our client, a leading international chemical company, is looking to add a Bilingual (Spanish/English) Customer Account Specialist to their St. Louis, MO team. Description:Scope: This posting is responsible for managing the order to invoice process for customers including timely delivery, meeting product requirements and accurate invoicing. This position will work closely with sales and supply chain departments to fully satisfy customer expectations. This individual must provide the highest quality customer service and represent the company in a positive professional manner at all times.Major Responsibilities/Accountabilities:Enter orders received via fax, email and phone into SAP systemResolve all non-technical inquires including tracing shipments, providing prices and product availability datesResolve order and service issues by gather and analyzing facts and data to identify immediate solutionsEnter Customer Feedback ReportsCommunicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and other required documentation to customersProvide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needsCoordinate with shipping locations, production planners, transportation and credit to ensure seamless order transactionsSome export management including: handling Letters of Credit, coordinate bookings with freight forwarders and preparing documentationSupport order management through customer’s portalsResolve payment discrepancies and support invoice collectionsTeam project work for process improvementCall customers to engage on forecast requirementsExport management including handling Letters of Credit, coordinate bookings with freight forwarders, and preparing documentationSkills & Qualifications:Bilingual - Spanish/English2+ years of order management experience in a manufacturing environment required, export experience preferredExperience with an ERP system, SAP experience preferredMicrosoft Word and Excel (pivot tables, formulas, sort/filter)Positive attitudeProven oral and written communication with clientsStrong analytical and problem solving abilitiesAble to make timely decisions, organized, efficient and demonstrates time management skillsAbout Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
