Job DescriptionField Service Engineer IIR-01210246This role MUST reside in territoryLocation: St. Louis areaThermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications! Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. What will you do:
Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems
Will work in conjunction with other ULS teams and Sales
Must be proficient with the use of customer management software to track service calls, lead parts inventories, and complete job tasks
Reviews reports and documentation from customers, and inspects malfunctioning product to resolve nature and scope of problem
Analyzes review and inspection findings to settle source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Other duties may be assigned
Education and/or Experience requirements:
Bachelors Degree in Chemistry, Sciences or related field preferred
3+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience
Hands-on experience with Chromatography and Mass Spectrometry systems preferred
Effective communication skills and establishing good customer rapport are needed
Ability to prioritize service requests and produce clear and concise documentation
Must be available to travel overnight up to 60% within the territory or other areas as required
Knowledge, Skills, AbilitiesL:
Ability to safely lift 50 Lbs with assistance on occasion.
Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach every day in a service function.
Ability to travel overnight at a minimum of 60%.
Maintain a valid driver’s license and safe driving record.
Regular and Reliable Attendance
Working Conditions:
Required to work independently within a customer location
Extensive walking/standing may be required for 75-85% of the day
May pass through areas where chemical based products may be in use
Must possess motor skills appropriate to the task
Ability to safely lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs with assistance
May be able to use material handling equipment such as push carts and pallet jacks
Depending on the hazard, appropriate personal protective equipment may be worn. Example: lab coats, coveralls, hood, face shield, respirator, hairnets, steel toed shoes and/or safety gloves
Ability to work hours required to get the job done
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
