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Position DescriptionOmnigo is looking for an energetic Project Management/Training Specialist to advance our goal of bringing great Safety and Security Cloud solutions to our Healthcare and Higher-Education customers while helping them transform their processes. As part of our Professional Services team, you’ll work closely with our customers to implement and deliver our solutions, designed to help reduce risk and achieve efficiencies and automation within their safety and security process.The Project Management/Training Specialist is responsible for on-boarding new clients by analyzing emerging customer needs (current and future), developing innovative solutions to meet them, establishing project implementation plans, and executing the plan from initial configuration to training to project go-live. The Project Management/Training Specialist is also available post go-live for additional assistance and customer success.Our environment is fast-paced and exciting. We are the marketing leading safety and security provider in Healthcare and Higher-Education and are looking for applicants who have a passion for helping create safer environments in the respective markets.Essential Job Responsibilities
Work with new and existing customers to assist in the configuration of our Report Exec product.
Evaluate and make recommendations regarding best practices to create a successful deployment experience.
Train new and existing customers on internal and industry best practices to achieve their success criteria.
Assist with documentation of functionality for users and administrators of our Report Exec product.
Analyze business processes to understand the viability and sustainability in our changing market climate.
Identify potential risks for a successful implementation and make recommendations for mitigating the identified risks.
Assist sales team during the sales process as needed.
Respond to client requests. Be a customer advocate.
Requirements
Bachelor’s Degree
3-5 years of project management experience or equivalent experience
Experience in physical safety/security within Healthcare or Higher-Education preferred
Must be able to work independently, but also thrive in a team environment
Strong written and verbal communication skills (public speaking is a necessity)
Manage time effectively across multiple projects
Possess highly functioning organizational skills
Ability to be flexible and adapt to the differing needs and agendas of our customers
Experience with innovative thinking and new product deployment
Personal accountability with a customer-focused sense of urgency
Strong computer/software aptitude
Problem Solving abilities
AA/EOE/M/F/Disabled/VetThis company is an affirmative action/equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.
