Purpose of PositionThe Program Service Manageris responsible formanaging and coordinating Keyways case management and vocational services. This role ensures quality program delivery, compliance with organizational policies, and adherence to funder requirements while fostering a supportive environment for participants.SUMMARY OF DUTIES(Responsibilities to include but not limited to the following)Program Management
Assess program applications to
determine
participant eligibility and placement within Keyway-run housing.
Collaborate with the Application Review Team to gather applicant information and manage application records.
Oversee participant admissions, discharges, and communication during the application and enrollment process.
Investigate and resolve participant grievances.
Ensure case management services and documentation
comply with
internal policies and funder requirements.
Maintain a supportive and sober environment, including overseeing drug/alcohol testing, medication control, and incident responses.
[Ensure the accuracy and maintenance of case management documentation, reporting, participant files, and compliance
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