SummaryRetail Client Services ManagerAt our Company, we grow People, Brands, and Businesses!We are seeking a talentedRetail Client Services Manager who will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client’s objectives.Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities :
Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues.
Perform ride-withs at all levels of the retail organization.
Audit stores in assigned geography according to executable items.
Track and score retail audits, shipment opportunities, and report all competitive activity.
Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training.
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools, and resources.
Qualifications :
3-5 years of experience in the applicable field
2+ years of supervisory experience
Strong prioritization skills
Project management skills
Good interpersonal and team building skills
Skill in supervising to include delegating responsibility, training and evaluating the performance
Job Will Remain Open Until FilledResponsibilitiesThe Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryRetail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client’s objectives.Essential Job Duties and ResponsibilitiesExecution
Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution
Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues
Perform ride-withs at all levels of the retail organization
Tracking
Audit stores in assigned geography according to executable items
Track and score retail audits, shipment opportunities, and report all competitive activity
Training
Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training
Communication
Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.
Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.
Supervisory ResponsibilitiesDirect ReportsMay hire, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect ReportsMay delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or Driving RequirementsTravel and Driving are essential duties and function of this jobTravel up to 50%Minimum QualificationsEducation Level: (Required): Associate's Degree or equivalent experienceField of Study/Area of Experience:3-5 years of experience in applicable fields2+ years of supervisory experienceSkills, Knowledge and Abilities
Ability to work effectively with management
Ability to direct, lead, coach, and develop people
Ability to visualize and plan objectives and goals strategically
Ability to develop strategic plans to grow the business
Strong prioritization skills
Team building Skills
Ability to understand complex demands of a decentralized organization and meet challenging time lines
Strong functional experience in retail management
Project management skills
Good interpersonal skills
Skill in supervising to include delegating responsibility, training and evaluating performance
Basic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usage
Customer/Client specific applications
Environmental & Physical RequirementsOffice / Non-Sedentary RequirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.Additional Information Regarding The Company Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Important InformationThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.Job Locations US-MO-Saint LouisPrimary Posting Location : City Saint LouisPrimary Posting Location : State/Province MOPrimary Posting Location : Postal Code 63129Primary Posting Location : Country USRequisition ID 2025-434796Position Type Full TimeCategory Field Operations/Field ManagementMinimum USD $58,400.00/Yr.Maximum USD $73,000.00/Yr.
