Vacancy expired!
Busy Orthodontic office is seeking a happy and positive front desk coordinator.
You should be smart, friendly, patient, persistent, confident, and always positive! When customers hang up the phone or leave the office after interacting with you, they should be saying Wow! Thats the best customer service Ive ever had!
Essential Functions:
1. Performs a variety of reception, secretarial, and data entry duties for patients in a comfortable environment.
2. Answers telephones, schedules appointments, and assists in handling patient financial agreements.
3. Verify insurance and enter new claims.
4. Promotes a safe, pleasant and harmonious environment for staff, doctor and patients.
5. Must always maintain a happy and positive attitude.
Daily Operations:
1. Greet patients on the telephone and in person.
2. Answer phones within 2 rings.
3. Schedule and confirm patient appointments.
4. Input patient data into computer and verify data.
5. Call General Dentist for current pano & last cleaning appointment.
6. Review charges with patients for the day and collect payments.
7. Verify best contact venues with patient for future reminds and recalls.
8. Notify each doctor of new starts scheduled each day.
9. Collect mail and deliver.
10. Post patient payments.
11. Explain and hand out HIPPA, health history and insurance forms for exams.
12. Cover lunch schedules for the front desk on a rotational basis.
13. Run backup and lock office on scheduled day as well as balance deposit.
14. Obtain information from patients to set up auto payments.
15. Verify payment options with patients and relate information to the office manger to prepare contracts.
16. Must be detail oriented.
17. Must understand computers and stay up to date with new technology.
Team Building Functions:
1. Communicates well with patients, co-workers and supervisory personnel.
2. Demonstrates ability to think independently, yet is not hesitant to seek guidance when needed.
3. Meets attendance and punctuality guidelines.
4. Strives to increase productivity.
5. Establishes and maintains effective working relationships in office setting, and is a supportive and empathetic team member.
6. Supports other staff and team members by assisting other staff members if workload is temporarily too heavy.
7. Keeps personal workspace and common areas neat and clean.
8. Maintains a professional and pleasant appearance within the work environment on a consistent basis as this reflects well on the practice.
9. Adapts to changes in the work environment.
10. Volunteers readily/seeks increased responsibilities.
11. Contributes to building a positive team spirit.
12. Offers assistance and support to co-workers/responds to request for service and assistance.
Requirements:
Orthodontic office, front desk experience helpful and good communication skills.
Positive attitude is a must.
Computer / technology literate.
Educational Requirements:
High School diploma or equivalent.
Please send resume via email.
Thank you
