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Our financial services client located in St Louis Mo is looking for several Customer Service Representatives.
Job Summary:
This position is a frontline service position aiding our Customers. Responsibilities include answering incoming calls and the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.
Job description:
Understand and transition between data entry and verification tasks using standard verification processes
Has demonstrated proficiency in adopting new tasks, workflows, or products
Utilize experience and expertise to provide insights to operations leadership
Operate a diverse range of tasks, moving between processes with the guidance of management
Perform clerical, phone, operational or manual work
Validate/complete and document requested data through phone, fax or email contact
Perform document review and audit
Identify and troubleshoot issues within own scope of work
Effectively process escalated or rushed tasks
Provide timely and professional communication to supervisors and management
Demonstrate an ability to prioritize tasks appropriately
Proactively seeks new assignments to enhance skill set and knowledge base
Has already or has demonstrated the ability to gain an understanding of Equifaxs operational objectives and product offerings
Accept stretch assignments provided by management.
Competencies/Skills
Strong emphasis on collaboration and team building
Ability to perform multiple tasks at the same time
Ability to respond quickly to unexpected changes
Ability to deal with people in a professional and courteous manner
Experienced with Microsoft Office platform (Word, Outlook, and Excel)
Creative problem resolution skills
Professionalism within the workplace
Ability to interact in written and oral form with supervisors/management and peers
Ability to handle high volume of work and work under deadlines
Excellent analytical skills, problem solving and decision-making abilities
Excellent Customer Service skills
Excellent interpersonal, oral and written communication skills
Ability to work autonomously, but follows instructions and guidance well
High level of organization and multi-tasking abilities
Ability to handle a high volume of work and work under deadlines
High level of professionalism
Self-motivated with high level of initiative
Relies on experience and judgment to plan and accomplish goals
Education/Experience/Requirements:
High school diploma or equivalent
Preferred at least one-year experience in a high-volume processing center
Preferred customer service experience
Preferred experience within call center environment
Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems
