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Summary: This position is primarily responsible for assisting in the operations of K. Hall Studio LLC front office with a strong emphasis on B2B customer service by performing the following duties:
-Answer phone calls and resolve customer questions related to sales and fulfillment.
-Manage account database by entering critical information needed to successfully manage each account.
-Manage multi-phone line system, while taking messages and ensuring accurate information is being communicated with all concerned parties.
-Provide strong customer service to all customers and vendors by listening to customer's needs and suggesting K. Hall Studio products to fit those needs.
-Build and maintain strong customer & vendor relationships by facilitating the resolution of any customer service needs in a manner that focuses on making customer satisfaction a top priority.
-Enter new orders accurately and efficiently into ERP system for dispatch.
-Compile data in ERP system and generate accurate and functional sales reports for Management.
-Direct sales leads, requests and unresolved issues to the appropriate Account Executives.
-Knowledgeable of the industry, company, product line, prices, delivery, various marketing promotions and similar data, as required.
-Assist in coordinating & distributing all office supply orders between manufacturing, retail and front office divisions.
-Organize and file business records in a timely manner.
-Assisting management.
Qualifications:
-MUST have experience with Microsoft Office Suite
-Preferable to have Quickbooks and/or credit card processing experience.
-Minimum of two years experience in administrative client services or reception.
-Proven customer service experience.
-Ability to multi-task, prioritize and manage time effectively.
-Must be detail-oriented, organized, self-directed and able to handle highly stressful situations.
-High School diploma. Bachelors degree preferred.
-Exemplary oral and written communication skills as well as a friendly and professional demeanor are a must.
-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
-Responsible for transportation to and from work.
Additional Information:
-Office/Manufacturing environment. Employee will be required to frequently sit, stand, walk, and use hands to finger, handle, & feel.
-Must have the ability to get around the building during shift as determined by business needs and be able to lift up to 50lbs.
-Hours are Monday-Friday 8:00 am to 6:00 pm but are subject to change during heightened periods of demand.
-Benefits include company sponsored insurance plans, 401K, employee discount program and much more.
-K. Hall Studio LLC is a drug free workplace.
