As a Hearing Representative , you will be providing representation for employer clients during unemployment compensation hearings. The Hearing Representative is essential to ensuring excellent customer service is provided to our clients. The Hearing Representative is responsible for analyzing individual case information by reviewing data accessed through the PC, document images, and client witness discussions.As part of the Appellate Division, you will be responsible for preparing our clients and their witnesses to attend unemployment compensation appeal hearings and advocating on their behalf. This is a client-facing and deadline-driven role which requires you to remain up to date and knowledgeable about state-specific laws and statutes regarding UI benefits.What you will do
Determine and discuss strengths and weaknesses of individual unemployment compensation cases with client witnesses
Analyze facts (known and new) as well as documentation and draw conclusions as to how that may impact a case to then use that information during hearings via direct or cross examination, entering exhibits, raising objections, etc.
Prepare client witnesses for unemployment hearing proceedings
Document all communication with client witnesses
What experience you need
Minimum of 2 years of unemployment or administrative hearings experience
Ability to represent clients in unemployment hearings via phone and/ or attend local unemployment hearings as needed
Ability to learn state regulations, departmental procedures and internal systems
Excellent communication skills, both verbal and written
What could set you apart
Attorney or J.D., legal education or paralegal certification
Ability to work in a fast paced environment and adhere to deadlines
Experience with G Suite
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
