DescriptionClient Service SpecialistProvide day-to-day client service and risk management assistance on assigned accounts. Work with Sr. Client Services Specialist, Account Executive and/or Client Advocate to implement, maintain, and close- out wrap-up programs. Provide required reports to carriers and communicate with carriers regarding enrollment and/or audit issues, etc. Participate in program meetings for selected accounts. Prepare and deliver policies, management reports, and communicate with enrolled contractors as necessary. Coordinate administration activities related to managing a Controlled Insurance Program.Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The Role:
Work closely with Willis Towers Watson team and Client in coordinating service on account
Alert Sr. Client Services Specialist/Client Advocate/Account Executive of potential problems and seek direction
Work with Claims and Safety representative on issues related to the program
Participate in monthly meetings
Attend and present OCIP information at Pre-Bid/Pre-Con and carrier meetings
Maintenance of client/contractor files
Work with contractors to gather appropriate enrollment information and monthly payroll reports
Process enrollments, including bid deduct calculation, and forward to data entry center for processing
Process contractor/project closeouts as outlined in the CIP manual
Maintain quality control, ensuring all enrollments, payroll reports and closeouts are processed timely and accurately
Communicate directly with contractors regarding issues related to the program (enrollment issues, payroll reporting, closeout, etc.)
Develop proficiency in Wrap Administration system
Review Wrap Administration system reports to verify accuracy and identify problem areas
Coordinate reporting of client and carrier information and provide interpretation of financial reports as required
Prepare monthly/quarterly progress reports and explain to client/contractors
Provide monthly reporting of data/account information as required
Assist in compiling stewardship reports
Provide necessary information to marketing regarding payroll, rating, deduct history
Assist in review and delivery of Master policies
Complete subcontractor policy checking review and/or checklist template
Coordinate transmittal of subcontractor’s policies where required
Process mid-term policy changes as requested
Research and compile answers to client/contractor’s policy and coverage questions— coordinate response with Sr. Client Services Specialist/Account Executive/Client Advocate
Assist with follow-up on carrier issues
Assist in resolving any carrier discrepancies
Coordination & review of audits with carriers
Some travel may be required
Other duties as assigned
QualificationsThe Requirements:
Customer Service skills
Presentation, organization and critical thinking skills
Ability to multi-task and work under pressure or time constraints
Accuracy and Attention to detail
Knowledge of mathematics including arithmetic
Personal Computer skills
Verbal and written communication skills
Interpersonal skills, including relationship-building skills with clients and co-workers
Ability to work independently as well as in a team setting
Scaling a product globally
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.Compensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).CompensationThis role is also eligible for an annual short-term incentive bonus.Company BenefitsWTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.EOE, including disability/vets
