Job Description SummaryThe purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the hotel. Banquet servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and make them feel welcome, comfortable, important and relaxed. On-call Banquet Servers must be available to work weekends and holidays.Job Description
Key Job Functions
Set up for events, carry trays, serve guests and clean up at the event's conclusion.
Set up can include putting out tablecloths and place settings, arranging table placement and putting up a buffet.
Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure rooms are set as contracted.
Prepare rooms for use; adjusting lights, sound volumes and temperature as needed before guests arrive.
Be in communication with the lead catering staff regarding any special needs.
Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
Pass any information that is needed to the next staff member on duty.
Ensure proper use, storage and maintenance of all meeting room equipment. Ensure there is proper back up in the event that any equipment is not properly functioning.
Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
Delivering Alcoholic and Non-alcoholic drinks for service to your customer's table.
Properly open and pour wine at the tableside.
Performing basic cleaning tasks as needed or directed by supervisor.
Greet all guests and owners warmly with an appropriate greeting.
Adhere to grooming and appearance standards consistently.
Deliver Passionate and Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Additional Job Information/AnticipatedPay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
