Job Description
As a Customer Service Assistant at Captura Hall, you will play a crucial role in ensuring customer satisfaction and supporting various customer inquiries. Your primary responsibility will be to provide high-quality customer service through phone, email, and in-person communication. You will be expected to assist customers with their needs, resolve issues efficiently, and maintain a positive relationship with each customer.ResponsibilitiesHandle customer inquiries and concerns in a professional and timely manner.Provide accurate information about products and services.Assist customers with processing orders, returns, and exchanges.Resolve customer complaints by identifying the issue and finding the best solution.Maintain customer records in our database accurately.Collaborate with team members to improve customer service processes.Ensure all customer interactions are positive and reflect the values of Captura Hall.
