Customer Service Rep

Customer Service Rep

02 Sep 2021
Missouri, St louis, 63106 St louis USA

Customer Service Rep

Vacancy expired!

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

Job Responsibilities

  • Supports customer to submit and process transactions

  • Assists customer with identifying and resolving processing issues and website access inquires

  • Supports inbound calling, outbound calling, email, web chat and outreach to customers

  • Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application

  • Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications

High School Diploma or GED

0-2 years of customer service or public relations experience.

Candidates must be US citizens due to federal background requirements. Candidates will be required to undergo a federal background check in order to gain access to sensitive information.

Other Job Specific Skills

  • Ability to successfully adapt and perform during times of high call volume.

  • Ability to provide effective customer service and deal tactfully and courteously with the public.

  • Strong written and verbal communication skills.

  • Strong listening ability to interpret and clarify information being provided by customers.

  • Strong commitment to providing quality service.

  • Ability to foster a good working relationship and rapport with customers.

  • Keen attention to detail and accuracy.

Bilingual (English & Spanish) candidates are strongly encouraged to apply.


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    Dunhill Professional Search
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