Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role? We have a great opportunity for you to do just that.  As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs.Responsibilities in this leadership role include:    Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling,  and coaching . 
    Ensures accurate & timely customer communication.
    Fills in for customer service representatives as needed. 
    Collaborates with CSR, sales & plant management to solve & investigate customer’s long-standing or complex problems.
    Regularly visits customers for the provision of one-to-one service.
    Instrumental in facilitating new information requests from customers.
    Provides recommendations & facilitates customer service resolutions with plants.
    Coordinates information flow with other departments.
    Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands.
    Resolves escalated matters in conjunctions with the VP, Customer Service.
    Sets & directs plant scheduling plans, in concert with customer demand, plant & production control.
