Overhead Door Company of St. Louis, a DH Pace Company, Inc. is seeking to hire aService Supervisorposition in our St. Louis, Mo office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who enjoys working in a fast-paced service environment, please apply!Job Responsibilities:
Assist with daily scheduling of all jobs; ensuring customers preferences are met
Provide immediate problem-solving assistance to office staff/installers/service technicians
Constantly monitor in Real Time installers/service technicians schedules in computer to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties may be assigned by Manager
Job Requirements:
High School Diploma/GED
Management experience preferred
Experienced using Microsoft Office applications
Must have a valid drivers license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems
Why DH Pace?DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2023 company-wide sales of $1 billion.Our benefit offerings include:
Competitive compensation
Medical, dental, and vision options
401k retirement plan match
Company paid life insurance
Paid time off plan
Advancement and transfer opportunities
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
