The main goal of the Sup, Remote Monitoring Operations Center (RMOC) position is to oversee a team of Remote Monitoring Ops Specialists I, II, and IIIs who are responsible for maintaining situational awareness, gathering information from internal and external sources, coordinating incidents with security leaders and intelligence analysts, and disseminate information for priority matters. Security Supervisors will also work independently and manage complex matters that are handled by Specialists to include incident response strategy to minor investigations.MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Supervise a team of Remote Monitoring Operations Specialists including the management of surveillance systems, alarms and other platforms designed to provide notification of potential risks to Charter assets and employees
Supervise assessment of information collected to ensure appropriate priority levels are identified and appropriate incident management actions are initiated. Supervise real-time surveillance to detect and respond to potential security threats
Develop and implement training programs for specialists and other team members to ensure they are well trained in monitoring procedures, emergency response and the use of security technology
Ensure all relevant databases are searched and results efficiently documents suitable for dissemination
Supervise the execution of incident management functions to ensure coordination with stakeholders and the initiation of an incident in the investigative case management system
Manage performance of RMOC personnel to ensure compliance with all standard operating procedures
Communicate with Corporate Security Sr. Leaders to provide information and recommendations on actual or potential risks and threats
Continuously assess standard operating procedures to ensure efficiency and effectiveness
Enforce security policies and procedures ensuring compliance with organizational standards
Manage the scheduling of personnel
Support all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or not
Manage special projects in support of RMOC and Corporate Physical Security operations
Required Skills/Abilities and Knowledge
Ability to manage team with multiple priorities, working efficiently and effectively under tight deadlines and in a stressful environmentAbility to master Corporate Physical Security computer-based technology
Effective computer proficiency in Microsoft office applications, GIS systems, and other open-source search engines and applicationsTechnical competence for video and alarm monitoring systems
Efficient decision-making ability during emergencies
Effective research and analytical skills
Skilled documentation and written communication
Expert oral communication skills with the ability to present incident details in a clear and concise manner to Enterprise Investigation Leaders, Divisional Security Leaders and executive level managementEffective organizational and planning skills
Effective interpersonal skills and ability develop and maintain working relationships with all levels of leadership
Required EducationBachelor’s degree or equivalent experienceRequired Related Work Experience and Number of YearsEquivalent military / law enforcement /security operation center work experience – 2 PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeExperience working in an operations center - 2Demonstrated proficiency with the Everbridge Suite of products (Visual Command Center (VCC), Critical Incident Management (CEM), and Emergency Notification System (ENS)Experience in Alarm MonitoringWORKING CONDITIONSOffice environmentAbility to work weekends and holidays based on operational requirementsEOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityGSE403 2025-47384 2025Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
