Make an impact by joining ServiceSource, a champion for people with disabilities.Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.Job SummaryThe Supervisor will act as lead over several Sensitive Compartmented Information Facility (SCIF) components: SCIF Service, Registry, Workforce Support Center, Visitor Control Center, Conference Center, and Escort Service. Will serve as the POC regarding SCI classified shipments through the DOD courier system; provide guidance and assistance to all organizations regarding shipment of classified material in accordance with the guidance provided by the National Geospatial Intelligence Agency (NGA) Site Security office.Primary DutiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Responsible for managing, supervising personnel, and accurately meeting contract performance requirements for contracted security functions, for example, Workforce Support Center, Visitor Control, Conference Center, Registry, Security Escorts, and Sensitive Compartment Information Facility Representative.
Manages one or more of the following: production of Common Access Cards, Receiving/shipping Classified Materials, and Coordinates escort assignments.
Plan and assign work to be accomplished by subordinates based on difficulty of assignments and capabilities of employees; set and adjust short-term priorities; prepare schedules for completion of work; reconcile assigned work to actual performance; monitor and submit reports on performance.
Establish a daily, weekly, and monthly battle rhythm for their operations and ensure goals, deadlines and performance standards are met.
Assess work performance; create metrics; perform quality control inspections; develop performance standards; follow administrative guidelines; and find ways to improve production, efficiency, or increase the quality of the work directed.
Additional Responsibilities
Security subject-matter expert; communicates in person, in writing and verbally with other managers and supervisors, contracting officer representatives, other government customers,recommends and implements solutions.
Evaluates work performance of subordinates; trains; and gives advice, counsel, or instruction to employees on both work and administrative matters.
Interviews candidates for positions in the unit; recommends appointment, promotion, orreassignments.
Ensures compliance with SSI guidelines and directives. Identifies employee developmental and training needs; provides or arranges for needed development and training.
Develops safety and job skills training materials and trains personnel. Ensures and enforce compliance with all SSI and Government security, quality control, safety/PPE, training requirements; and COVID-19 mitigation efforts.
Provides workers proper equipment and resources to ensure operations run smoothly and safely. Hears and resolves complaints from employees, referring group grievances and more seriousunresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands; recommends other action in more serious cases.
Perform other related responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
High school diploma or state certified equivalent required.
Five years of security operations experience required.
One year of supervisory experience required.
Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.
Knowledge, Skills, and Abilities
Customer service oriented and be able to work efficiently in a fast-paced environmen . Work well independently and as a contributing member of a team.
High level of integrity and personal accountability.
Ability to follow directions.
Ability to read and comprehend simple instructions, short correspondences, memos, labels, and numbers.
Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization.
Excellent customer service skills, verbal and written skills and ability to accept and follow directions.
Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook).
Ability to multitask, organize, prioritize, and meet deadlines on a daily basis.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.What We Offer - for Benefit Eligible Employees May Include:Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death and Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.Set Aside CareersMany of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions byclicking here.Staff CareersStaff positions provide department, program and project support and management in the functiona
