East Central College
Lead Student Services Specialist
Job Label:Lead Student Services Specialist FY25
East Central College has an opening for a Lead Student Services Specialist. This position is responsible for the oversight of the Student Service Center (SSC) to ensure students, visitors, faculty, and staff receive one-stop quality service. Train, lead, and equip Student Services Specialists Team. Responsible for planning, organizing, and evaluating the sharing of accurate information and broad knowledge in the broad areas of enrollment services, advising & career, financial aid, registration, wellness services, and other processes administered by the Division of Student Development.
Minimum Qualifications: (A comparable amount of training, education or experience may be substituted for the minimum qualifications.)
Associate’s Degree and one year of related experience.
Essential Tasks: (Employee must be able to perform the following essential functions to the satisfaction of the employee’s supervisor.)
Create an atmosphere of effective, efficient, friendly, and reliable service. Provide an easy, accessible, credible resource from which individuals can access information and obtain the resources and tools needed to be knowledgeable and successful.
Train, lead, and equip Student Services Specialist Team and back-up Student Development personnel in all aspects of job responsibilities with the appropriate processes, policies, procedures, resources, and tools.
Coordinate daily schedules of Student Services Specialists Team to ensure that the Student Service Center has appropriate staffing throughout its business hours.
Plan and lead Student Services Specialist Team meetings, which include training of new processes, policies, and procedures, reviewing current processes, policies, and procedures, professional development, and team building.
Coordinate with other Student Development departments to train Student Services Specialist Team on new and current processes, policies, and procedures in the Student Development Division.
Assist with the review, editing, and development of processes, policies, and procedures for the Student Services Specialists Team and Student Development Division.
Maintain and update an accurate Student Services Specialist Team Procedure Manual.
Update multiple campus phone extension lists to support the role as the college phone operators.
Develop and implement a system for feedback to support continuous improvement for the SSC.
Maintain reporting system for the services provided at the SSC.
Backup Student Service Center data, reports, processes, policies, and procedures.
Retrieve and present data and reports including, but not limited to, student and community member visits, main college phone line statistics, and frequently asked question trends at the Student Service Center.
Perform all of the roles and functions of a Student Services Specialist.
Perform assigned responsibilities, and other related duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.
View full job description here.
Hours:40 hours/week, Monday thru Friday, with one or two evenings per week until 5pm.
East Central College's Main Campusis located in Union, MO which is about 60 minutes west ofSt. Louis. For more information about East Central College visit,www.eastcentral.edu.
East Central College does not discriminate on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, genetic information or veteran status. Inquiries related to employment practices may be directed to Human Resources Director at636-584-6710. East Central College is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request to individuals with disabilities.
Benefits:ECC offers a comprehensive benefits package which includes medical, dental, vision and life insurance with no premium cost to the employee for employee only coverage. Missouri Public School Retirement System benefits, generous paid leave, ECC tuition waiver for self and immediate family and tuition reimbursement benefits for employee.
Salary will be commensurate with experience. Position is a level 104. Salary schedule can be viewed here.
East Central College is an Equal Opportunity Employer.
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