Customer Service & Admissions Representative
Location: Chesterfield, MO (On-Site)
Employment Type: Full-Time
Industry: Intelligence | Investigations | Law Enforcement | Education
Company: McAfee Institute
About McAfee Institute
At McAfee Institute, we transform lives through education. We equip law enforcement, military, government, and intelligence professionals with the knowledge, tools, and certifications they need to lead, protect, and create a lasting impact in their careers and communities.
Our Customer Service & Admissions team is the first point of contact for future students and professionals. They guide individuals through questions, enrollment, and support—helping them start their journey with clarity and confidence.
Position Overview
We are looking for a Customer Service & Admissions Representative who can handle customer inquiries, guide prospective students through program options, and close admissions opportunities. This role blends customer care with consultative sales—listening to needs, providing accurate information, and ensuring each interaction reflects the professionalism of McAfee Institute.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat with professionalism and accuracy.
Guide prospective students through certification program options, admissions requirements, and enrollment processes.
Handle inbound sales inquiries and follow up with warm leads to support conversions.
Maintain accurate records of interactions and leads in CRM systems.
Assist current students with account, portal, or program-related questions.
Collaborate with the admissions and sales team to hit enrollment targets.
Ensure every interaction reflects empathy, professionalism, and clear communication.
Required Qualifications
2+ years in customer service, admissions, or sales (education or training industry preferred).
Strong written and verbal communication skills.
Comfort with handling phone, email, and chat inquiries daily.
Ability to manage multiple conversations and tasks at once without losing detail.
Experience with CRM or admissions platforms.
Strong organizational skills and attention to detail.
Preferred Qualifications
Experience in higher education, training, or certification programs.
Familiarity with law enforcement, military, or intelligence fields.
Proven ability to meet or exceed sales or admissions targets.
Compensation & Benefits
Competitive salary with performance-based incentives.
Flexible schedule and career growth opportunities.
Purpose-driven work impacting law enforcement, military, and intelligence professionals worldwide.
Supportive team environment with training and resources provided.
How to Apply
Please submit your resume and a brief introduction explaining your relevant customer service or admissions experience and why you’d be a strong fit for McAfee Institute.
