Carries out basic information systems and/or information technology tasks within commercial cloud environments. Implements and troubleshoots cloud-based systems to protect the integrity and availability of infrastructure. Assists cross-functional teams for the deployment and ongoing support of cloud services to both internal stakeholders and clients. Participates in the system and storage design and implements configurations to meet program and customer needs.
Provides direct support to cloud operational environments on a day-to-day basis including the software installation, configuration, upgrades, security patches and planned maintenance as required
Installs or coordinates installation of patches and releases on development, test, pre-production systems
Assists in basic analysis including planning, designing, and evaluating a variety of information technology tools.
Monitors, diagnoses, and resolves complex problems and performs analysis in relation to cloud operations in the cloud environment
Troubleshoots and resolves basic problems in an efficient manner while adhering to proper escalation and change control procedures
Performs first-level incident response and assures services resolution for cloud systems
Assists in root cause analysis, diagnostics, and monitoring on various production systems
Effectively creates and maintains relevant cloud systems documentation and user guides
Monitors the status and performance of backup and/or storage systems and configures monitoring systems
Interacts with external technology vendors and internal teams to troubleshoot issues and implement solutions
Apply scripting methodologies to automate IT administrative related tasks
Responds timely to user requests for permission changes, file restores, virtual machine restores, new storage, and expansion requests.
1-2 years of experience in working with infrastructures and 1-2 years of experience with AWS or Azure cloud platforms.
Associate degree in Computer Science, Information Systems Management, or related field; Bachelor's Degree preferred
Practitioner level cloud certification such as AWS-CCP (AWS) and MTA (MS Azure) preferred.
Clear oral and written communication skills and attention to detail
Experience with ServiceNow
Knowledge, Skills, and Abilities
Practical knowledge of Identity Access Management and Shared Security responsibilities
Skills working in Linux and Windows environments
Cloud command line scripting skills
Analytical and problem-solving skills
Troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks
Documentation skills to include creating and updating detailed environment design, installation, and support documentation
Good communication, project & priority management, and collaboration skills
Knowledge of information life-cycle management concepts and best practices