Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Discover Impactful WorkAre you ready to take on a pivotal role that allows you to make a global impact? Thermo Fisher Scientific Inc. is searching for an exceptionally skilled Client Services Project Manager III in Grand Island, NY. This is an ambitious opportunity to join a world-class team, where your expertise will help drive flawless project execution and client satisfaction.Location: Grand Island, NYA day in the life
Manage and lead the delivery of all technical and service aspects of projects and studies for clients.
Determine the preliminary design of the study, evaluating and understanding the study as it progresses.
Serve as the internal link within the company, maintaining direct contact with all internal departments and one-on-one engagement with external customers.
Initiate the involvement of appropriate departments, ensuring continuous, high-standard communication and delivery.
Lead project meetings internally representing both the clients and business needs.
Facilitate customer teleconferences, providing timely and accurate customer reports and updates.
Collaborate with Quality Assurance/Regulatory personnel to resolve Problem Reports.
Ensure customer needs are accurately translated into quotations, aligning with the business guidelines to monitor and amend quotes.
Participate in cross-functional business process improvement activities.
Keys to successEducation
Bachelors Degree required
Experience
2+ years of experience in project management, customer facing positions, quality assurance or related.
In-depth understanding of research and bioproduction customers preferred.
Strong science background preferred.
Knowledge, Skills and Abilities
Strong organizational, planning, verbal, written, and numerical skills.
Strong presentation skills, with the ability to effectively convey information and address inquiries from managers and clients.
Excellent relationship-building and customer management skills.
Proficiency in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Access, Outlook).
Ability to demonstrate proficiency in project planning tools (e.g., Smartsheet, OCPLM).
Proven experience with customers in a dynamic environment.
BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Compensation and BenefitsThe salary range estimated for this position based in New York is $68,200.00–$85,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewardsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
