Description We are offering an exciting opportunity for a Help Desk Supervisor in Grand Island, Nebraska! In this role, you will supervise the help desk team, manage incidents, and optimize the support processes. Your key function will be to ensure efficient and effective customer support, maintain customer satisfaction, and enhance the help desk operations with your knowledge of various technologies. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week Responsibilities: Oversee daily operations of the help desk team, ensuring efficient and timely customer support. Handle T1/2 incidents, ensuring they are resolved promptly. Implement strategies to enhance support processes, boosting efficiency and customer satisfaction. Mentor and guide a team of support technicians, providing feedback and coaching to enhance their performance. Maintain high levels of customer satisfaction by ensuring all issues are resolved appropriately. Leverage your expertise in Cisco Technologies, Dell Technologies, Active Directory, and Computer Hardware to improve our help desk operations. Monitor the performance of the team, providing constructive feedback and coaching. Collaborate with other teams and departments to enhance customer support across the organization. Stay abreast of the latest trends and developments in the industry to ensure our help desk operations align with industry standards. Develop and implement strategies to improve the overall efficiency and effectiveness of our help desk operations.Requirements Proficiency in Cisco Technologies is a must for this role. The candidate must be well-versed in Dell Technologies. A strong understanding and hands-on experience with Active Directory is required. The role demands a deep knowledge of Computer Hardware. Expertise in Configuration Management is essential. The ideal candidate will have significant experience in Deployments. Deskside Support skills are crucial for the success in this position. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
