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Overview
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Collect severely delinquent student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required.
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Shift: Mon-Fri 11:30am-8pm
Responsibilities
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Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
Contribute to Continuous Process Improvement
Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
Update demographic and other additional information on borrower accounts via the servicing system
Perform additional collection activities related to collections documents and reports
Qualifications
EDUCATION:
High school degree or equivalent required.
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EXPERIENCE:
2 year customer service, collection and general work experience preferred.
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COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
Customer focused
Analytical skills
Strong oral communication skills
Listening comprehension, reading comprehension
Intermediate math
Attention to detail
Customer service orientation
PC skills
10 key proficient.
EEO Statement
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.
Nelnet is a Drug Free and Tobacco Free Workplace.
Please apply online: https://careers-nelnet.icims.com/jobs/7743/firstmark-recovery-specialist-ii/job?mode=view
