This is a business-to-business (B2B) customer operations position supporting industrial and manufacturing customers across North America. As the primary point of contact for customer inquiries, orders, claims, and deliveries, you'll help ensure an outstanding customer experience while coordinating with multiple internal stakeholders to resolve issues and meet customer expectations. Location: Fairlawn, OH or Lincoln, NE or Halstead, KS The ideal candidate combines strong customer service skills with operational awareness and can effectively manage customer relationships, order processing, logistics coordination, and issue resolution. HOW YOU WILL MAKE AN IMPACTCustomer Support & Relationship Management Serve as the primary point of contact for customer inquiries, orders, returns, claims, refunds, and delivery requests. Build strong relationships with customers by providing timely, accurate, and professional service. Communicate proactively regarding order status, shipment updates, delays, and product availability. Resolve customer concerns while maintaining a positive customer experience. Order & Case Management Manage inbound phone calls, emails, and customer communications through CRM, telephony, and document management systems. Create, update, and maintain customer cases and records within company systems. Process customer orders accurately while ensuring compliance with established procedures. Coordinate order changes, delivery requests, and escalation activities as needed. Supply Chain & Manufacturing Coordination Work closely with manufacturing plants, logistics teams, planners, and sales representatives to support customer requirements. Assist in expediting production and shipments to meet customer deadlines. Investigate order delays and identify solutions that balance customer needs with operational capabilities. Develop an understanding of ContiTech's manufacturing processes, product portfolio, and plant network. Continuous Improvement Identify opportunities to improve customer satisfaction and operational efficiency. Collaborate with cross-functional teams to enhance processes and service levels. Contribute to a culture focused on customer success and operational excellence. 
