Helpdesk Coordinator

Helpdesk Coordinator

03 Nov 2023
Nebraska, Lincoln, 68501 Lincoln USA

Helpdesk Coordinator

Job#: 1302028

Job Description:

Helpdesk Coordinator/Helpdesk Support

Onsite in Lincoln, NE

Ongoing contract with the option for extension

Responsibilities
  • Receives user requests via e-mail and phone for technical assistance and documents requests.
  • Instructs the user on problem resolution; assures resolution is complete.
  • Provides technical instruction/assistance on how to use functions and features.
  • Analyzes and diagnoses hardware and software problems with the technical guidance and assistance of other Program or information technology staff; works with these staff to resolve problems.
  • Investigates reported system or user malfunctions and document findings (solve user errors) and communicates with appropriate staff to resolve user issues.
  • May occasionally visit local sites to resolve systems or hardware issues
  • Develops user training materials and participates in user training sessions.

Mandatory Position Requirements
  • At least one year experience in IT User Support or Helpdesk related role.
  • Must be local and be onsite in the Lincoln, NE area.

Qualified candidates can send a Word resume to Dylan at for more information.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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