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Job DescriptionWhere you’ll work : Remote USCustomer Care and Success at GoToWe believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.Your Day to Day As a Technical Writer, you would be working on :
Product Support Sites—You will create, publish, and maintain professional digital content (articles, user guides, etc.) focused on helping our customers self-assist (case deflection).
Voice of the Customer—You will review customer feedback and implement changes tomitigate friction in the digital support experience.
Data Analysis—You will examine metrics to guide strategic content decisions, identify gaps, and find actionable information.
Cross-Functional Teams—You will collaborate closely with product, development, support, and marketing to prepare for releases and improve the customer experience.
What We’re Looking ForAs a Technical Writer, your background will look like :
Advanced English writing and grammar skills
2+ years of experience creating minimalistic self-help resources
Experience with structured content (DITA XML preferred)
Proven interpersonal skills developing strong relationships with your teammates and other cross-functional teams
Self-starter with the ability to work efficiently under limited supervision in a remote working environment
Utility player with a history of versatilityworking outside of your primary role and taking on new challenges.
You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real , Think Big , Move Fast , and Keep Growing along the way.Learn more (https://www.goto.com/company/corporate-responsibility) .Annual Base Salary Range: $61,000.00 - $101,000.00The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.
