At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Aisles Online Pickup ClerkDepartment: Aisles OnlineFLSA: Non-ExemptGeneral FunctionResponsible for ensuring the online orders are efficiently and accurately transported and loaded for our online shoppers. Will also complete tasks such as organizing, gathering, and loading online orders.Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Online Shopping Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by:
Escorting them to the products they’re looking for
Securing products that are out of reach
Loading or unloading heavy items
Making note of and passing along customer suggestions or requests
Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
Ensures products maintain proper temperature through the entire process.
Cart to and place in holding area for pick-up.
Lift, carry, and load groceries into customer vehicle.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
Selects, scans, and bags items from all temperature zones.
Tenders customer orders through POS and charge the customer’s credit card.
Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
Good verbal and written communication skills.
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
Ability to identify problems, develop and execute solutions.
Must possess the ability to substitute products for customers, upon request and unavailability.
Well organized, able to multi-task, and work in a fast-paced environment.
Ability to work independently and complete daily workload with limitedsupervision.
Education and ExperienceHigh school diploma or equivalent preferred.Physical Requirements
Visual requirements include: ability to see detail at near range with or withoutcorrection.
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
Working ConditionsThe duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.Equipment Used to Perform JobPallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).ContactsHas daily contact with store personnel, customers, and the general public.Are you ready to smile, apply today.
