DescriptionInterviews will include gathering medical, financial, and occupational and vocational historiesReview and edit information collected during the interview for quality assurance purposesMake and receive telephone calls, logging call attempts, document information within orders as necessary, recording call resultsPrioritize and collate new orders into current caseload by type of request and geographic regionContact applicants to conduct background interviewsUpdate accurate status of orders regarding information received Maintain service level agreementsMaintain and protect the confidentiality of the company and all legal entities and client informationBe able to comply with all applicable federal, state, and local safety and health regulations that would apply to this jobOther duties as assignedShift: Monday - Friday 12:00pm - 9:00pm, must be able to work these hoursSkills & Qualifications
MUST have call center experience (medical/healthcare experience would be helpful but not required.)
Survey/interview experience preferred
Ability to read and follow SOPs
Accurately document all client information in the correct systems
Strong computer skills, MS office skills
Detail oriented
Pay and BenefitsThe pay range for this position is $18.00 - $18.00Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Omaha,NE.Application DeadlineThis position will be accepting applications until Jan 24, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
