Training Hours: M-F 8am-5pm (30 days)Schedule after training: M-F 11am-8pmThe Customer Care Representative supports the department's responsibilities by responding to a large variety of electric service related inquiries from residential and business customers and by initiating customer service related transactions.
Support a variety of electric service related inquiries from residential and business customers and by initiating customer service related transactions.
Assists customers with a friendly and professional approach by telephone, in-person, fax, mail, email, and all other channels of communication.
Provides customers with information on a variety of topics including: energy usage, outages and service restoration, billing and rates, account security, payment plans and payment options, self-serve offerings, OPPD's product and service offerings, and other customer service and energy related topics.
Initiates a large variety of residential and business customer service related transactions including: start, stop, and transfer service requests, billing adjustments, payments, payment arrangements, outage requests, and other customer service related transactions.
Maintains knowledge of the systems that support Customer Care Services and keeps the systems updated with complete and accurate customer billing and contact information.
Qualifications
Required:
High school diploma or GED.
One or more years of experience working in customer service.
Excellent interpersonal and oral communication skills.
Excellent listening skills and the ability to understand concerns and overcome objections.
Professional and friendly attitude and ability to quickly develop rapport with customers.
Maintain confidentiality of customer information.
Aptitude for working with computer systems and good keyboarding skills.
Desired:
One or more years of experience working in billing or sales.
Time Demands:
This position is considered an "essential position" meaning when business necessity and continuity needs are emergent, this position will be required to report to work and may be required to work hours beyond an employee's normal shift.
Maintain regular and predictable attendance in alignment with Departmental policy.
Must be available for overtime work and call-outs as required to ensure continuance of efficient operation.
Closing Statement
Union Local 1483:Step 1: $26.11/hr.At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it.WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are, wherever you are, and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.Org Marketing Statement EOE: Protected Veterans/DisabilityHow To Apply Apply online at www.oppd.com on or before October 24, 2024. Recruiter: Jennifer Skupa - jkskupa@oppd.com #LI-JS1 PLEASE NOTE - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.
