At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Delivery DriverDepartment: GroceryFLSA: Non-ExemptGeneral FunctionProvides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting RelationsAccountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Delivers products to customers, collects payment, and makes change for payment when necessary.
Returns payments and beginning cash to store.
Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
Assists in other areas of store as needed.
Performs other job-related duties and special projects as required.
Facilitates the maintenance and upkeep to delivery vehicles.
Knowledge, Skills, Abilities and Worker Characteristics
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
Good verbal and written communication skills
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
Ability to identify problems, develop and execute solutions
Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing
Education and ExperienceNo specific education requiredPhysical Requirements
Visual requirements include: ability to see detail at near range with or without correction
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination
Working ConditionsThis position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace/pressure to deliver product in a timely manner.Equipment Used to Perform JobDelivery vehicle, telephoneSpecial RequirementsEmployees must possess a valid driver’s license, with no DOT restrictions, and be 18 years or older to drive a company vehicleFinancial ResponsibilityResponsible for payments received for delivery of products when applicableContactsHas daily contact with store personnel, customers, and the general publicAre you ready to smile, apply today.
