OverviewPosition Summary DetailsThe Lead Baggage Agent provides support to the Baggage Service Office and is responsible for the leadership of Baggage Service Agents by ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.Essential Functions
Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
Responsibilities
Ability to read IATA tickets to determine flight departure times and connecting carriers
Screens all interline passengers prior to placing bags on the interline return belts
Ensures baggage tagging is correct
Direct and assist passengers with mischecked or short-checked bags
Handles misplaced/lost baggage claims and provides reports to Carriers
Evaluates customer’s need concerning airline locations
Is able to meet the Station’s attendance standards
Other duties as assigned
Qualifications
Must be 18 years of age or older.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Preferred Qualifications:
Customer Service Experience
1 yr of similar work experience
REQNUMBER: 82600All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
