We have an obsession for taking care of our customers and employees, making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. At Chase, you'll have the opportunity to help people make the most of their money so they can make the most of their lives.As a Market Director of Banking in Consumer Bank, you will lead a world class customer experience, strategize to increase the growth of the deposits and banking business, develop and coach Branch Managers, and oversee the management of the market alongside other executive leaders. You will also play a key role in ensuring our Customer Promise comes to life for our clients, by creating a culture of excellence and an environment that meets a high standard of customer service and excellence within the community.Job responsibilities
Manages and coaches branch managers to engage customers and address any escalations
Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review
Required qualifications, capabilities, and skills
5+ years of Branch management or other related leadership experience
High school degree, GED, or foreign equivalent
Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
Ability to identify needs of market segment in order to tailor proactive customer education
Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle
Preferred qualifications, capabilities, and skills
College degree or military equivalent
Familiarity of local/regional market trends and demographics
Ability to set the tone of commitment to diversity and inclusion
Strong commitment to upholding a sound risk and controls environment
Travel requirement
Ability to travel as required for in-person training and meetings which may include traveling out of state
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
