Job Title: Outreach coordinatorOffice Location: Omaha, NEPosition Classification: Non-ExemptWage: $19 to $21.00 EXPERIENCE EXTREME CUSTOMER SERVICEPrimary Objectives of Position: Responsible for the coordination and oversight of activities and services related to the Work Experience Program component. Evaluates compliance with policies and procedures and adherence to contract requirements. This position also works jointly with the Career Navigators and the Business Services Team to ensure the coordination of services related to Work Experience (WEX) participants and Employers for this activity. This position is also responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. This position also provides administrative support to project leadership in a variety of areas including Human Resource assistance, training documentation, procurement documentation, accounts payable functions, purchase order request, routing correspondence and reports.Essential Job Functions:Coordinate a quality work experience program for participants.Manage and conduct analysis of work experience activities to ensure implementation of policies and procedures.Accurately review, enter and complete WEX Timesheets into the DWFS Timesheet Management system.Communicate effectively with DWFS Corporate staff to follow the Corporate WEX review process, resolve paycheck and timesheet issues as needed.Coordinate timesheet pick up regionallyCoordinate paycheck distribution regionallyProcure Worksite Agreements from employers and obtain appropriate signatures for approval from DWFS staffEnsure coordination of regional scheduling for New Hire Orientations for WEX participantsEnsure coordination of regional recruitment of participants when neededTrack outcomes and manage contractual goals related to the Work Experience Program.Obtain and review performance evaluations provided by employers and take appropriate actions when neededAssure data entry is accurate and completedAssure case notes are entered per the prescribed local policyReview timesheets and data for trends; provide programmatic guidance for identified areas of non-compliance/ low performance.Review operational procedures and processes; provide programmatic assistance to Improve performance as well as quality, make recommendations to enhance current procedures to ensure compliance and performance goals areEnsure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.Acquire and maintain knowledge of market research tools and trends within the industry and/or sector to appropriately guide and direct career seekers.You will conduct outreach presentations as needed to a wide range of audiences.You will identify, develop, and implement strategic outreach and recruitment opportunities to ensure appropriate quality and quantity of talent is available to meet employer needs.Connect career seekers to applicable open positions to result in long term employment.Connect career seekers to opportunities for training and development as well as any other career center services to they may qualify for.You will assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.You will contact participants and/or employers on a regular basis to verify and document placement and retention in placed employment.This may require an evening work schedule. Alternative hours.You will assist individuals with the understanding and completion of program enrollment.Conduct eligibility assessments as applicable.Other Job Duties: This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime. In this position, it is important to be proficient in organization, initiative and self-management skills.
