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Service Delivery Strategy ManagerDescriptionAt Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description SummaryThe Service Delivery Strategic Manager works to build the strategic alignment of IT Services withour business partners alignment with our IT Service P to engage with alldelivery aspects of IT – Working with each area for better understand their current and futureneeds. The strategic manager assists in developing plans to alignorganizational objectives with achievable targets intended to meet the needs ofthe stakeholder and leadership expectations.This position works closely with theCustomer Experience team to assist in providing strategic direction in aneffort to provide solutions to address the experience, gap, or improvement byanalysis and determination of the value of services provided.Service Strategy also works closely within collaboration and providing Strategy guidance in the context of ServiceDesign, Service Transition, Service Operation, and Continual ServiceImprovement. Topics covered in ServiceStrategy include service assets, Service Catalogue, and implementation ofstrategy, through the Service Lifecycle.(Financial Management, Serviceportfolio management, Organizational Development, and Strategic Risks are amongother topics).EssentialJob Functions
Demonstrates
expert knowledge and understanding of the key principles of Service Management,Strategy., including Financial Managment, Portfolio Management, DemandManagement and Business Relationship Management
Able
to think strategically and act tactically
Good
knowledge of Bank's departments & functions.
Foundation
in ITIL V3
Develops
and prepares budgets, project plans including scheduling, costs, resources, andother operational concerns.
Demonstrates
effective verbal and written communication skills
Develops
feasibility studies and business proposals for hardware/software solutions.
Plans
business and related technical training for new technologies and processes.
Manages
and administers projects and service requests.
Ensures
adherence to Bank and information systems policies and procedures, securitymeasures, and audit standards.
Instructs
personnel and verifies the quality of performance.#LI-IB1QualificationsRequired Experience
Knowledge
/ Experience of ITIL Practices
Knowledge
of Service Management Strategy
Management
experience
Knowledge
of Agile and various Project ManagementMethodologies
Ability
to work with little guidance.
Strong
written and verbal communication skills.
Good
organizational skills
5-7
years’ experience in Service Delivery and/or in a strategic role. (A plus)
BA
or years of relative experience in Service Delivery Strategy
Knowledge
of Governance, Risk and Compliance practices
Extensive
experience with MS Office products including Word, Excel, Access, PowerPoint,Outlook, Visio, Project, and others, is required
Ability
to work with Senior Executive Level management across all lines of business
Technical
background PreferredEducation
Bachelor's Degree
Work Experience
M4 - 10 - 12 yrs
Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.Job: TechnologyLocation: United States-Nebraska-OmahaOther Locations: United States-California-San Ramon, United States-Arizona-TempeRequisition ID: 047244
