Position will be remote but candidates need to be located in Omaha, NE or Dallas, TX (1st Shift) The work shift for this position is 6:30 AM - 2:30 PM CST, Monday through Friday.
Required Skills:
- The Command Center Technician troubleshoots and develops technical solutions to restore software application and infrastructure failures, applies standard workaround procedures and ensures issues are resolved in a timely fashion, and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Responsibilities
• Conduct ongoing, real-time monitoring and detection of incidents using state of the art monitoring technologies
• Prevention of system incidents via the execution of pre-defined inspection scripts to interrogate the health of server operating system, database performance, and evaluation against standard performance levels
• Verification and logging of batch job execution against defined service levels and the resolution of job failures
• Gathering of data to support incident classification and performing the necessary analysis to correctly ascertain client impact
• Execution of defined troubleshooting techniques to analyze system incident symptoms and define the resulting client/associate impact
• Documenting resolution of system incidents via the selection and execution of appropriate incident solutions and communication
Requirements
• 2-year college degree; 4-year college degree preferred
• MIS or Computer Science major preferred
• 1-year related work experience
• Military education or experience may be considered in lieu of civilian requirements listed
• Training or experience associated with the administration and engineering of technical infrastructure including Unix, Windows, Network Storage, middleware, or database
• Experience/education centering on Information Technology or Customer Service in a brokerage operations environment
• ITIL certification preferred
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
