About Us:
INAMAX is a management consulting firm operating multiple gaming and retail companies across several states. We offer retailers the expertise needed to add or improve current terminal gaming operations, such as COAM, VLT, and VGT. We help our partners successfully manage risk while adding a highly profitable revenue stream and leveraging underutilized space.
Position Summary:
The Route Manager is responsible for overseeing the installation, service, and repair process of cash device equipment for new and existing customers. The Route Manager will create and institute detailed work instructions and amend any outdated or incorrect instructions. The Route Manager holds ultimate responsibility for the completion and maintenance of the field service manuals and equipment. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.
Key Responsibilities:
Manage all aspects of company’s field and warehouse operations including scheduling staff, hiring new employees, and handling customer service escalations
Transport and count money from locations and deposit into designated bank accounts
Maintain and repair gaming equipment for cash devices at the bench level
Schedule and monitor daily service and route activity via CRM
Schedule work activities and communicate with clients to ensure that projects are completed on time
Train and supervise employees in the field who are responsible for installation, collections, repair, and maintenance of equipment or machinery
Address customer enquiries, resolve issues and obtain customer feedback proactively
Ensure technicians have adequate supplies and equipment to do their jobs efficiently
Maintain positive and healthy relationship with various teams to ensure customer service effectiveness
Implement policies, procedures, and programs to improve efficiency in the field operations
Ensure compliance with the state of Nebraska
Responsible for overseeing day-to-day operations
Assist with identifying new business in conjunction with Regional Director
Oversee vehicle maintenance
Other field service duties as assigned
Qualifications & Experience:
High School Diploma or equivalent
Technical degree or certification required
8+ years of technical/gaming/ATM service experience
Gaming industry experience preferred
Must possess a valid driver’s license, and maintain a clean driving record
Ability to travel up to 50% of the time, or as needed
Ability to troubleshoot, test, repair and service technical equipment
Experience using a work order management system including repair documentation
Possess the ability to use hand/portable tools
Ability to work flexible shifts and to adapt to changing work schedules
Must be available for a regular schedule of 40+ hours a week, including weekends and holidays, according to business need
Skills:
Must be a self-starter
Mechanical and electrical skills
Excellent people management and leadership skills
Excellent time management and organization skills
Be able to work under stressful work conditions and have good problem-solving ability
Have good multi-tasking ability with excellent written and oral communication skills
Physical Requirements:
Must be able to walk and stand for extended periods throughout the day
Must be able to climb stairs, ramps, and ladders, to crouch, crawl, kneel, and reach above/below shoulders
Must be able to frequently lift up to 75 pounds and push/pull up to 250 pounds
Benefits:
Employee-centric culture
Competitive base salary to commensurate with experience
merit increases and bonuses
Full benefits package (medical, dental, vision, etc.) with employer contribution
401k with company match
PTO: up to 20 days + holidays
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
APPLY HERE: https://inamax.applytojob.com/apply/qeQc5II7TK/Technical-RouteField-Manager-Omaha-NE
