As our Regional Manager of Operations, Mid-West, you'll play an important role in supporting and growing a diverse portfolio of emergency, specialty, and urgent care hospitals.You'll work directly with Practice Managers, Hospital Administrators, Medical Directors, and veterinary partners to strengthen daily operations, improve financial performance, develop hospital leaders, and create exceptional experiences for clients, patients, and referring veterinarians.This role combines hands-on operational leadership with regional business oversight. You'll spend time in hospitals, build relationships with teams, understand the challenges they face, and help develop practical solutions that improve performance.You'll also partner closely with our Regional Vice President and central support teams to implement operational initiatives, support hospital growth, and identify opportunities across the region.This isn't a role for someone who wants to manage hospitals from behind a spreadsheet. We're looking for someone who enjoys being in the field, coaching leaders, solving problems, and helping teams turn great ideas into measurable results.Most importantly, we're looking for a leader who understands that successful hospitals are built through strong relationships, engaged teams, sound business decisions, and consistent execution.What You'll DoLead Regional Hospital OperationsProvide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-West region.Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance.Establish consistent operational expectations while respecting each hospital's unique culture, clinical services, and business needs.Identify operational challenges early and work collaboratively with hospital teams to implement sustainable solutions.Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication.Drive Financial & Business PerformanceTake ownership of regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.Partner with hospital leaders to develop and execute budgets, forecasts, and financial improvement plans.Monitor key performance indicators, including revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.Identify opportunities to improve hospital efficiency, manage expenses, and support sustainable growth.Translate financial data into clear, actionable priorities for hospital leadership teams.Develop & Empower Hospital LeadersCoach and mentor Practice Managers, Hospital Administrators, and department leaders to strengthen their leadership and business management skills.Establish clear expectations, accountability, and consistent follow-through across hospital teams.Support leadership development, succession planning, and employee engagement initiatives.Partner with Human Resources and Talent Acquisition on recruiting, retention, performance management, and staffing strategies.Help hospital leaders navigate challenging conversations, organizational changes, and complex operational situations.Support Emergency, Specialty & Urgent Care OperationsUnderstand and support the different staffing, scheduling, workflow, and financial models across emergency, specialty, and urgent care hospitals.Partner with medical leadership to improve veterinarian scheduling, clinical support staffing, patient flow, and operational efficiency.Identify opportunities to improve appointment availability, service utilization, and access to veterinary care.Support hospital teams in managing the operational demands of extended hours, overnight services, and fluctuating caseloads.Collaborate with medical leaders to remove operational barriers while respecting clinical decision-making and medical autonomy.Strengthen Veterinary Partnerships & Client ExperienceBuild trusted relationships with Medical Directors, veterinary partners, and hospital leadership teams.Serve as a reliable operational resource who listens, communicates openly, and follows through on commitments.Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, and hospital reputation.Support initiatives that improve client communication, service accessibility, and the overall client experience.Help hospitals identify opportunities for referral growth, client retention, and stronger community relationships.Support Regional Growth & Strategic InitiativesPartner with the Regional Vice President to execute regional priorities and operational improvement initiatives.Support new hospital integrations, leadership transitions, service expansions, and operational readiness as the region grows.Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams to ensure hospitals receive timely and effective support.Share best practices across hospitals and contribute to the continued development of our Specialty, Emergency & Urgent Care network.Help shape operational processes and leadership resources that support long-term regional growth.
