JBD Concepts is a small business in Henderson, NV. We are professional, agile, professional and our goal is to provide a level of customer experience that portrays the quality of our products. We strive to creative a seamless and enjoyable buying process.
Our work environment includes:
Modern office setting
Growth opportunities
Casual work attire
Relaxed atmosphere
On-the-job training
Duties
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer complaints and issues with empathy and patience
- Upsell products and services to customers when appropriate
- Make outbound calls to follow up on customer inquiries or to provide additional information
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed records of customer interactions
Experience
- Experience with Quickbooks, Shopify, are preferred
- Previous experience in a customer service role preferred
- Strong communication skills, both written and verbal
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Excellent phone etiquette and active listening skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Sales experience or the ability to upsell products is a plus
- Multilingual skills are a plus
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service. We offer competitive pay rates, a supportive work environment, and opportunities for career growth. If you have the skills and experience we are looking for, we would love to hear from you!
Job Type: Full-time
Pay: $20 starting
Expected hours: 40 per week
Benefits:
Health insurance
Experience level:
2 years
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
