Commercial print operation looking for a qualified, detail oriented customer service representative.
Bilingual a MUST
Responsibilities:
Managing incoming calls and customer service inquiries
Generating estimates that develop into sales orders
Identifying and assessing customers’ needs to achieve satisfaction
Updating worksheets
Creating quality control folders for production
Customer Service Rep will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Manage large amounts of incoming calls
Generate sales estimates
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Constant update of production software
Act as a liaison between departments to push projects through production
Requirements
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with Quickbooks preferred
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High attention to detail
Job Type: Full-time
Pay: $13.00 - $15.00 per hour DOE
Schedule:
8 Hour Shift
Experience:
Customer Service: 1 year (Required)
Work authorization: United States (Required)
Work Location: One location
Work environment: Front desk
Communication method(s) used: Email & Phone
This Job Is Ideal for Someone Who Is:Dependable more reliable than spontaneous
Detail-oriented would rather focus on the details of work than the bigger picture
Autonomous/Independent enjoys working with little direction
Graphic Design or Print Shop experience preferred
