The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.Job Responsibilities:Answering and efficiently handling or directing incoming callsMaximizing opportunities to confirm nightlife reservations salesInputting nightlife reservations in the appropriate computer systemsProviding callers with necessary confirmationExpressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenitiesListening and documenting information accurately while on calls
