The Assistant Front Office Manager is a values-driven leader who brings Wynn’s Behaviors and Values to life on every shift—modeling professionalism, integrity, collaboration, and accountability while delivering a consistently exceptional guest experience. This role leads daily front office operations with a service-first mindset, anticipating needs, resolving concerns with grace, and safeguarding the standards of a Forbes 5-Star property through thoughtful leadership and disciplined execution.Essential Job Duties & ResponsibilitiesLead Front and Back Office operations by modeling Wynn’s service excellence, accountability, and attention to detail; ensure consistent execution and compliance with Forbes 5-Star standardsFacilitate morning briefings with clear, respectful communications, strategic updates, policy refinements, and occupancy insights while reinforcing expectations, alignment, and team collaborationCreate and manage daily schedules with fairness and operational discipline; monitor shift performance, optimize labor, and maintain payroll accuracy in Kronos with integrity and attention to detailStrengthen a culture of excellence through engagement, recognition, and coaching; develop talent, support growth opportunities, and reinforce luxury service behaviors through ongoing trainingProvide timely, constructive feedback and mentorship to front desk team members, setting clear expectations and holding self and others accountable to Wynn’s Behaviors and ValuesAddress guest inquiries and special requests with empathy, discretion, and prompt follow-through; investigate and respond to feedback through Market Metrix, using insights to continuously elevate service qualityConduct consistent, detail-oriented inspections of public spaces (lobby, front desk, facilities, elevators) to uphold a polished, clean, and welcoming environment that reflects luxury standards and pride of placeManage front office resources and expenses responsibly; track upselling initiatives and attendance records accurately, ensuring transparency and operational excellenceEnsure team proficiency and consistent, compliant use of hotel systems (Opera, HotSOS, Alice, Qualtrics, B4Check-in, Samsotech), reinforcing accuracy, confidentiality, and a seamless guest experience
